A couple looking concerned at a phone with the text 'When you don't order'.

The ad opens with a couple looking at a phone, then shows an empty room with two chairs, then back to the couple. The man is wearing a purple basketball jersey with the number 34. They are then joined by Charles Barkley on a couch. The phone screen shows a Wayfair sofa. The couple is then shown on a new, blue Wayfair sofa. Charles Barkley is shown in an armchair, eating chips. The pacing is quick, with cuts between the couple and the phone screen.