A large, glowing 'N' logo on a skyscraper at night.

The ad opens with a nighttime shot of a skyscraper illuminated by a large digital billboard displaying the 'N' logo and 'Tenpo de Neobanco'. A woman looks up at it, then we see her face up close, looking distressed. She pulls out her phone, which displays a face recognition interface. The scene transitions to a man running through a city street, looking surprised and asking questions. We then see a woman sitting in a bank waiting room, looking frustrated. She is shown on a beach, relaxed, then walking through a city street again. The ad shows various people in urban settings, some looking confused or rushed, others relaxed. The final scenes show a cityscape at night with the 'N' logo visible on buildings, and then the Tenpo app logo with download options for Google Play and the App Store.