The initial text "Há" and the polaroid images.

The ad opens with a single polaroid frame, then transitions to two, then three frames, one with a smiley face. It then shows a hand holding a smartphone with the Santander logo. The next scene shows a person holding up an ID card with a checkmark. Finally, a person is shown sitting on a couch with a laptop and a coffee cup. The Santander logo is present throughout.