The title card 'Frost: Unexpectedly True Stories' with a stylized snowflake logo.

The ad opens with a title card for 'Frost: Unexpectedly True Stories.' It then shows an older man sitting in a recliner, talking on a yellow corded phone while holding a smartphone. A Frost Bank support person drives up to his house in a blue car. The support person and another colleague approach the man outside his home. The man hands his phone to the support person, who then returns it. The ad ends with Frost Bank's logo and tagline.