A couple is introduced as customers of a specific program.

The ad opens with a couple, Brenda and Marc Hooper, sitting on a couch. They are identified as Medical Baseline Program Customers. The scene then transitions to an aerial view of a town with mountains and a lake in the background, highlighting their location in Kelseyville, California, and mentioning it's a high fire threat zone. Next, a close-up shows a hand adjusting a CPAP machine, with text overlaying that CPAP machines, motorized wheelchairs, respirators, and more are covered by the Medical Baseline Program. The couple is then shown gardening, and text explains that Medical Baseline customers receive extra notifications prior to a PSPS (Public Safety Power Shutoff). Finally, Brenda is shown on a laptop while Marc walks by, with text stating notifications arrive by call, email, or text. The ad concludes with a PG&E logo and a call to action to apply.