The split-screen video call at the beginning.

The ad opens with a split screen showing three people in a video call: Luis, Lidia, and Abigail. The main screen shows a woman and a young girl looking at a drawing. The girl is holding up a drawing of a cartoon character. The woman is laughing and hugging the girl. The scene transitions to a woman on a treadmill, then back to the girl looking at a phone. The ad ends with the Movistar logo and slogan.