A man on the phone in the snow, looking frustrated, with a Christmas scene in the background.

The ad opens with a man on the phone in the snow, looking frustrated. He is outside a house decorated for Christmas, with a Christmas tree visible through a window. Inside the window, a child holds a teddy bear. The scene then cuts to a woman in an office decorated for Christmas, wearing reindeer antlers and a headset, talking on the phone. The man from the first scene is shown again, looking confused. The woman continues talking, and the ad shows a graphic with the Freebox Ultra logo and various streaming service logos. The ad ends with the Free logo.