A client wanted a refund because a sketch looked like her colleague, but it turned out to be her soulmate.

A man is speaking directly to the camera, with images appearing to his left. The images show a sketch of a man, then a photo of a couple, then a sketch of an older man, then a photo of an older couple. The pacing is moderate, with images appearing and disappearing as the speaker talks. The setting appears to be indoors, possibly a home office.