A man in a wheelchair directly addresses the viewer, introducing himself and his use of a service.

The ad opens with a man named Dan in a wheelchair, speaking directly to the camera in a living room. He is then shown with a support worker, Baljeet, who is assisting him with his shoes. The scene shifts to a wider shot of Dan in his wheelchair, and then to an outdoor scene with Baljeet using a leaf blower. The ad ends with a graphic overlay.