A woman at a "COMPLAINTS" counter looking frustrated.

A woman approaches a pharmacy counter with a sign that says 'COMPLAINTS'. A pharmacist in a brown suit is behind the counter. He tells her to talk to her PBM. Another man in a blue suit, presumably the PBM, appears. The woman explains her prescription was denied. The PBM says he knows a different one. The scene transitions to a wider shot showing shelves of medicine in the background. The PBM points to text on the screen. The two men then smile at the camera.