The split screen and the initial close-up of the woman's face.

The ad opens with a split screen showing a young woman working on a laptop and a pink backpack. The top half focuses on her face as she smiles and then looks concerned. The bottom half shows her hands typing on a laptop, a pencil case, and the backpack. The screen then transitions to a close-up of the woman's face, showing her increasing distress as a "No internet" message appears on a laptop screen. This is accompanied by visual effects of the words "NO TIENES INTERNET" and a Wi-Fi symbol with a cross through it. She then looks at her phone, her expression changing from fear to relief and joy. The ad concludes with text overlays and the Totalplay logo.