The TD logo appears on a black screen with the subtitle "J'ai oublié mon mot de passe" (I forgot my password).

The ad opens with the TD logo on a black screen, followed by a man sitting at a cafe table, holding a phone and a coffee cup. He looks frustrated. A woman is visible in the background at another table. The scene transitions to a customer service representative with a headset, smiling. The man in the cafe reappears, looking relieved and smiling. The ad ends with a green screen displaying the TD logo and a promotional offer, followed by a black screen with the TD logo and a tagline.