An older woman opening her front door.

The video opens with an older Black woman opening her front door to greet another woman. They move inside to a kitchen where the first woman is drinking from a mug. Text overlays identify her as Lois Gaudet, a Medical Baseline Program Customer. She then walks down a hallway and adjusts a thermostat. The video shows a close-up of her finger pressing buttons on the thermostat. She is then seen sitting in a chair, speaking directly to the camera. The final scene shows the two women hugging at the doorway. The video ends with a graphic displaying the PG&E logo and website information.