A woman directly addresses a viewer's question about refurbished phone battery health.

A woman with blonde hair, wearing a plaid shirt, points to a comment bubble asking about refurbished phone battery health. The video then shows a phone being held, displaying battery information. The woman explains that Back Market thoroughly checks and replaces batteries if needed, and that the device is fully tested and verified before being sent out. The ad concludes with the woman holding a phone and smiling, emphasizing the 'Back Market Promise' and offering 30-day free returns and a 12-month warranty.